ADAPTER
The building provides 220V/50Hz alternating current (AC) power supply everywhere. Adapters for other voltages are available free of charge at the reception.
BED, MATTRESS
All our rooms feature a French bed (160×200 cm) with a 23 cm thick pocket-spring mattress. Our sofa beds vary in size: some rooms have a sleeping surface of 106×210 cm, while others offer 163×210 cm.
DOOR LOCK OPERATION
Our hotel rooms are equipped with proximity card-operated locks. The door can only be opened with the key card: hold the card near the switch, and a green light will flash for a few seconds, indicating the door can be opened. From inside, the door can be unlocked at any time using the handle.
If you are in the room, place the card in the wall-mounted cardholder near the door to ensure the room’s electrical supply. If you turn the button below the handle horizontally, the external switch next to the door in the hallway will light up red, indicating the room is occupied.
To close the door, please pull it firmly instead of pushing the handle down. When leaving the room, always take your key card with you and ensure the door is properly locked.
GIFT VOUCHER
Hotel gift vouchers are available for purchase upon request. For more information, please contact our reception.
CAR RENTAL
If you wish to rent a car, please contact our reception!
BED LINEN CHANGE
We change our guests’ bed linen twice a week. Daily changes are available for an additional fee. Please contact our reception staff.
CHILD-FRIENDLY SERVICES
Depending on availability, we can provide the following items: high chair, crib, baby bathtub, baby monitor, and nightlight. Please inquire at the reception.
BANK, ATM
Several ATMs are available in town. The nearest is an OTP Bank ATM (at Thermal Blvd. 1), a 4-minute walk from the hotel’s main entrance, near the Bükfürdő Thermal & Spa winter entrance. For directions, ask the reception.
ENTRANCE
The hotel’s main entrance is freely accessible at any time of the day.
CHECK-IN
Rooms are available from 2:00 PM. Depending on availability, early check-in or luggage storage may be possible.
According to Hungarian Government Decree 584/2021 (X. 14.), a valid photo ID and proof of address are required for check-in. The reception digitally scans IDs, which are stored in the Guest Information Closed Database (VIZA) for up to two years. Without valid identification, the hotel may refuse accommodation.
GAS STATION
The nearest filling station (AVIA) is 1.1 km from the hotel on the main road between Bük and Bő. Our reception can provide directions.
ENVELOPE, STATIONERY, FOLDER
Your room includes a notepad, pen, letter paper, envelope, and folder. For replacements, please contact housekeeping.
BIBLE
A Bible is available upon request at the reception.
SHOEHORN
A shoehorn can be found in your room’s wardrobe.
SHOE CLEANING MACHINE
The shoe-cleaning machine is located on the first floor.
SHOE CARE PRODUCTS
Shoe-cleaning cloths are available at the reception. The shoehorn is placed on the wardrobe shelf in your room.
LUGGAGE STORAGE
For early arrivals or late departures, we provide free luggage storage until your room is ready or before your departure.
LUGGAGE TRANSPORT
Upon request, our reception can assist with luggage transport within the hotel free of charge.
NON-SLIP MAT
A non-slip mat is available in the bathroom’s lower cabinet drawer.
DRESS CODE
Please dress appropriately when using our services. Proper attire contributes to the elegant and refined atmosphere we aim to provide.
WAKE-UP CALL
A 24-hour wake-up call service is available at the reception.
UMBRELLA
Umbrellas are available free of charge at the reception (a 1,000 HUF deposit is required).
DINING
Our hotel serves a buffet breakfast daily from 7:00 AM to 10:00 AM. (Earlier breakfast can be arranged for groups upon request.)
BAR
Our bar is open daily from 9:00 AM to 9:00 PM. Drink menus are available in the room guide and at the bar.
RESTAURANT
Our restaurant, located on the ground floor and basement level, is open daily from 7:00 AM to 10:00 PM. Guests with food intolerances are kindly asked to inform our staff in advance.
EXPRESS IRONING
For urgent ironing needs, we offer a same-hour service. Please call the reception (1,000 HUF per garment).
EXTRA BLANKETS & PILLOWS
In addition to standard bedding, we offer specialty pillows for your comfort. Please contact the reception for options:
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Comfort Pillow: Medium-firm hybrid foam for optimal support.
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Anti-Allergenic Pillow: Designed for spinal alignment.
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Down Pillow: Hypoallergenic goose feather filling for restful sleep.
QUIET HOURS
For the comfort of all guests, please avoid noisy activities after 10:00 PM.
PHOTOCOPYING
Photocopying services are available for a fee at the reception.
PAYMENT METHODS
We accept cash (HUF, EUR), credit/debit cards (VISA, Maestro, Eurocard/Mastercard), Széchenyi Relax Cards, and hotel gift vouchers. Post-payment by bank transfer is only available for contracted partners.
BATHROBE
A bathrobe is provided in your room. A replacement fee applies if lost.
HEATING
Our hotel prioritizes sustainability, using renewable energy for climate control. The system is centrally managed but can be adjusted in-room. Note: Opening windows deactivates the AC due to sensors.
NEWSPAPERS & MAGAZINES
Weekly and daily newspapers are available for purchase at the reception.
HYGIENE PRODUCTS
The reception sells toiletries (toothbrush, toothpaste, razor, shower cap, nail file, cotton pads, etc.).
TIME ZONE
Hungary follows Central European Time (CET, UTC+1). The exact time can be checked at the reception.
TOURIST INFORMATION
Our reception provides brochures on local attractions and activities.
INTERNET (WiFi)
Free high-speed WiFi (“Park Hotel”) is available in rooms and common areas. The password is ParkHotel2025. Wired LAN access is also available (security protocols at reception).
DRINKING WATER
Tap water is safe to drink, thanks to our central water-softening system.
EXCURSIONS & TICKETS
Our reception can help organize tours and purchase tickets.
ICE
Ice can be delivered to your room upon request.
PLAYROOM
A play area in the restaurant is available for children under parental supervision. Outdoor sports equipment is for ages 14+ only.
“DO NOT DISTURB” SIGN
Place the red card on your door handle to avoid disturbances.
AIR CONDITIONING
Room AC temperature is adjustable. Contact reception for assistance. Note: AC only works when windows/doors are closed.
ENVIRONMENTAL PROTECTION
Help us conserve energy and water! Use only what you need.
SECURITY CAMERAS
For guest safety, CCTV operates in public areas (lobby, hallways, parking).
MAINTENANCE
Report malfunctioning equipment to the reception.
DAMAGES
Guests are liable for damages to rooms or hotel property.
POSTCARDS & MAGNETS
Available for purchase at the reception.
BICYCLE RENTAL
Bikes (men’s, women’s, children’s), helmets, and child seats are available for rent seasonally. Inquire at reception.
CHECK-OUT
Check-out is by 10:00 AM. Late check-out may be arranged (ask reception).
TRANSPORTATION
For public transport info or tickets, contact reception.
PETS
Pets are not allowed. Violations may incur a fee.
VISITORS
Guests may receive visitors in common areas only. Overnight stays require registration (no visitors after 8:00 PM).
MASSAGE
Wellness and relaxation massages are available. Book at reception.
SCALE
A bathroom scale is available at reception.
MINIBAR
Minibar items are chargeable. Housekeeping restocks daily. Price lists are in the room guide.
LAUNDRY
Laundry/ironing services are available. Items submitted before 9:00 AM are returned the same day (except weekends). A laundry bag is in the wardrobe.
MOBILE PHONES
Use is permitted hotel-wide, but please avoid calls in the restaurant. Chargers are available at reception.
MUSEUMS
Vas County offers rich cultural programs. Ask reception for recommendations.
PUBLIC PHONE
Calls can be made at reception (fees apply).
PRINTING
Secure printing is available (ask reception for pricing).
DOCTOR & PHARMACY
Basic OTC medicines (e.g., painkillers) are at reception. The nearest clinic is 5 minutes away (Bük, Eötvös St. 8). A pharmacy is next door (Eötvös St. 6).
SLIPPERS
Available for a fee at reception.
PARKING
24/7 monitored private parking is available (300 HUF/night).
CURRENCY EXCHANGE
We accept EUR cash (no exchange service). Exchange rates follow MKB Bank’s buying rate. Only paper bills are accepted.
POST OFFICE
The nearest post office is 5 minutes away (Bük, Eötvös St. 4). Mail can also be handed to reception.
SPARE KEY CARD
Available free of charge at reception.
RADIO
Room TVs include radio channels (see room guide).
SPORTS
Sports equipment (table tennis, football, badminton, Nordic walking) is available. Ask reception.
BATHROOM STOOL
Available upon request.
ROOM CHARGE
Charge services to your room by presenting your key. Settle all bills at checkout.
ROOM SERVICE
Available daily (9:00 AM–9:00 PM). Menus are in the room guide.
BREAKFAST
Enjoy our rich buffet breakfast (7:00–10:00 AM). Early breakfast packs can be arranged.
EVENTS
Our restaurant is ideal for meetings, weddings, and gatherings. Contact reception for planning.
RECEPTION
Open daily (9:00 AM–9:00 PM). For emergencies after hours, call: +36 70 448 8102.
IT SUPPORT
Assistance with laptops/hotel WiFi is available at reception. Paid IT support can be arranged.
BILLING
Specify invoice details at check-in. You may settle your bill anytime. Receipts are available upon request.
SZÉCHENYI RELAX CARD
We accept Széchenyi Relax Cards (excl. tourist tax). Check your card’s balance before use.
SAFE DEPOSIT
Store valuables in your room safe or the reception’s free safe. The hotel is not liable for unsecured items.
BOOKING EXTENSION
To extend your stay, contact reception. For best rates, email [email protected] or call +36 70 448 8102.
HOUSEKEEPING
Rooms are cleaned daily (8:00 AM–4:30 PM). Use door signs to request cleaning or privacy. Extra fees apply for excessive stains.
LOST & FOUND
Found items are stored for 6 months. Postage fees apply for returns. Provide your phone number for notifications.
TAXI
Reception can call taxis anytime.
PHONE CHARGER
Available at reception.
TV
Smart TVs support streaming and apps. A manual is on the shelf below.
TOWEL CHANGE
Daily towel changes are available upon request. Place used towels in the shower tray.
TRANSFER
Airport/hotel transfers can be arranged (ask reception for pricing). Taxis are also available.
SEWING KIT
Located in the wardrobe. Ask housekeeping for replacements.
TAILORING
Local tailoring services can be arranged via reception.
FLOWERS
Flowers/bouquets can be ordered at reception.
WELLNESS
Sauna and jacuzzi are available for a fee. Private bookings can be arranged.
FIRE SAFETY REGULATIONS
SMOKING is strictly prohibited in rooms, hallways, and the restaurant. Designated smoking areas are outside the restaurant’s rear entrance.
FIRE PREVENTION
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Personal electrical devices (e.g., coffee makers, irons) are not permitted.
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Smoke detectors and fire extinguishers are installed throughout.
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In case of fire, follow the evacuation map on your door.
FIRE SAFETY RULES
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Flammable/explosive materials (e.g., gas canisters) are prohibited.
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Keep exits clear.
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Use rooms and equipment only as intended.
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Do not use open flames or heaters in rooms.
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Ensure no fire hazards (e.g., lit cigarettes, plugged-in devices) remain when leaving.
COMPLAINTS & FEEDBACK
Please report issues immediately to reception. Post-departure complaints cannot be processed.
GUEST FEEDBACK
We value your input! Share feedback:
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In person at reception
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Via email/our website
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On social media or booking platforms (Booking.com, szállás.hu)